Concerto Networks® New Zealand was launched in 2007 in response to the unmet need for professional, consistent-quality computer and information technology (IT) solutions for small and medium sized businesses (SMBs). The need became very clear to Concerto Networks NZ founder Justin Worsley after personally experiencing computer difficulties both at home and at the small company he worked for, with no easy way to find good, professional help from a name-brand solutions provider.
The company's model is to build a national business technology solutions network with the expertise, processes, systems and support necessary to provide superlative service to SMBs. Concerto Networks franchises are independently owned and operated by experienced professionals equipped with the latest diagnostic hardware and software for providing on-site service. Franchisees enjoy the pride of business ownership with minimized start-up and operational expenses. Concerto Networks supports its franchisees with thorough training in Concerto Networks service standards and processes, sophisticated Internet-based back office systems and support, national advertising and branding, and partnerships with trusted leading name-brand technology and business solutions providers. The company is led by a team of seasoned executives with a history of success in technology, business management and franchising.
- With recent changes in the economy, many professionals have switched from working for corporations to starting their own businesses. This has led to unprecedented growth in small and medium-sized businesses (SMBs) in New Zealand, with more than half a million SMBs already using computers in their daily operations. In addition, large corporations are establishing satellite offices which operate with the same requirements as SMBs. This growth is forecasted to continue for the foreseeable future.
- Today's technology makes it possible for SMBs to enjoy the same efficiency and productivity gains as large companies. Indeed, SMBs are dependent on information technology (IT) to properly service their customers and remain competitive. Most SMBs can't afford to keep IT staff in house and are increasingly turning to outsourcing to keep their technology up to date and working smoothly.
- Traditionally, the outsourced IT industry has consisted almost entirely of small "mom and pop" outfits and independent contractors, notorious for giving inconsistent quality service with sparse documentation of their work, and providing little more than "break/fix" service consisting of simply troubleshooting and repair. This level of service is simply not sufficient to meet the needs of SMBs. As a result, the growing ranks of SMBs nationwide are desperate to find a national brand name service provider they can trust to provide the critical IT support they need.
Executive Officers & Directors
Bill Hines, Chief Executive Officer, Concerto Networks
Bill Hines dabbled with computers early on, developing his passion when Vic 20’s and Commodore 64’s were ‘it’ and eventually deciding to make it a career.
After 4 years managing the IT system at Ashburton District Council, with a stint on the executive of the Association of Local Government Information Management, he moved into the OEM world, working with two well known NZ OEM builders, where he developed strong relationships with vendors and distributors.
Bill started Technologix Ltd in 2003 and has expanded the business into a strong player in the medical market, providing IT Support to a large number of medical practices, as well as contracting to New Zeal and’s leading Practice Management Software (PMS) developer (MedTech Global Ltd) to run their Certified Engineers course.
Technologix introduced its Managed Services Plan (1Care) in April last year, and the concept has been well-received by clients, to the point that the Concerto model was a natural progression.
Bill is committed to seeing the Concerto brand grow in New Zealand, as long as he still finds time to go fishing!
Jacob Samuel, Director and Business Analyst, Concerto Networks
Jacob Samuel has a background in education and training in Business and Information Technology. Having worked in China, India, Singapore and the UAE, he has worked with educators and IT professionals in leading the introduction of IT systems in International Schools. He has a Master’s degree in Economics from the University of Auckland and is a certified Project Management Professional (PMP) with Rational IBM.
With his involvement in Concerto Networks, Jacob’s vision is to position the company to be the preferred choice of IT Support for Small and Medium Sized businesses (SMB) in New Zealand. Whether it is to manage their servers or provide managed services or support their organisation in communications or web support, Jacob would like Concerto Networks and their valuable partners to be in a position to support all businesses in the SMB space.